Got questions? We've got answers.
Everything you need to know about setting up your store, getting paid, and how Teammade works.
Category 1: Getting Started
Is it really free to set up a store?
Yes — completely. There’s no setup fee, no monthly subscription, and no upfront cost of any kind. You pay nothing to get started. Teammade only makes money when your store makes sales.
How do I get my store set up?
Just fill out our Get Started form with your organization name, logo, colors, and contact info. Our team handles the rest — building your storefront, loading products, and configuring checkout. We’ll send you a preview link before anything goes live.
How long does it take to get my store live?
It takes 24 hours from when we receive your completed form and logo files. If we have questions or need additional assets, we’ll reach out to keep things moving.
Do I need any technical skills?
None at all. We handle the hosting, setup, and maintenance. Your only job is to share your store link with your supporters.
Can I preview my store before it goes live?
Yes. We’ll send you a preview link to review before we officially launch. If you want any changes to the design, product selection, or copy, just let us know.
Category 2: The 20% Donation
How does the 20% donation work exactly?
When a supporter places an order, Teammade calculates 20% of the sale price — before tax and shipping — and routes that amount back to your organization. It’s automatic. You don’t need to invoice us or fill out any forms.
When does our organization receive the money?
Payouts are processed on a monthly basis via Stripe. You’ll receive a payment to the bank account on file along with a breakdown of sales for that period.
Is the 20% based on the full sale price or the product cost?
The 20% is calculated on the sale price paid by the customer — not the product cost. So if a hoodie sells for $45.00, your organization receives $9.00 from that order.
Is there a minimum sales threshold before we get paid out?
No minimum. Your organization receives its share of every qualifying sale, regardless of order volume.
How do we set up our payout account?
During the onboarding process, we’ll walk you through connecting your organization’s bank account via Stripe. It’s a quick, secure process that only needs to be done once.
Category 3: Products and Store
What products are available in our store?
Your store comes stocked with a curated catalog of print-on-demand products — all customized with your team’s branding. Current offerings include:
- T-Shirts (adult and youth sizes)
- Hoodies and Crewneck Sweatshirts
- Hats and Beanies
Can we add or remove products after the store launches?
Yes. If you’d like to add new products, retire existing ones, or update your designs, just reach out to us. We’ll make the changes on our end.
Can we customize what the products look like?
Your store products will be designed using your team’s logo and brand colors. If you have specific design requests or want to see mockups before launch, let us know in your Get Started form.
Is there a minimum order quantity?
No minimums — ever. Every product is printed on demand, so orders are fulfilled one at a time. Your supporters can order a single item with no restrictions.
Can we offer limited-time or seasonal products?
Yes — this is a great strategy for events, playoffs, or seasonal fundraising pushes. Contact us and we can add a special product or collection to your store for a set period.
Category 4: Shipping and Fulfillment
How long does shipping take?
Orders are typically fulfilled within 4-7 business days, then shipped directly to the customer. Shipping times vary by location, but domestic orders generally arrive within 4-7 business days after fulfillment. Customers receive tracking information automatically when their order ships.
Who handles shipping and fulfillment?
All fulfillment is handled through our print-on-demand partner. Products are printed and shipped directly to your supporters — your organization never touches inventory.
Do you ship internationally?
We currently ship within the United States. International shipping may be available for select locations in the future.
What if a customer receives a defective item?
We stand behind every order. If a customer receives a defective item, they should contact us at support@getteammade.com and we’ll arrange a replacement at no cost.
Can supporters track their orders?
Yes. Customers receive an automated email with tracking information as soon as their order ships.
Category 5: Store Options & Management
What's the difference between the free subdomain and a custom domain? (also known as web address or URL)
Every store gets a free subdomain by default — something like teammades.com/yourteam. A custom domain lets you use your own URL (like yourteamname.com) for a more polished, fully branded experience. Custom domains are available as a paid upgrade.
Can we update our logo or branding after the store launches?
Yes — just reach out with your updated assets and we’ll apply them to your store.
Can we run our store indefinitely?
Absolutely. Your store stays live as long as you want it. Many organizations keep their stores running year-round as a passive fundraising stream, while others activate them for specific seasons or campaigns. Either approach works.
What if we want to close or pause our store?
Just contact us and we’ll take care of it. There are no cancellation fees or penalties. Any pending payouts will be processed on the next scheduled payout cycle.
Can multiple people manage or share the store link?
The store is publicly accessible — anyone with the link can view and shop it. For store management requests (product changes, design updates, payout info), contact us directly. A self-serve dashboard is on our roadmap.
Category 6: Payments and Security
How is checkout handled?
All payments are processed securely through Stripe — one of the world’s most trusted payment platforms. Customers can pay by credit or debit card. Your supporters’ payment info is never stored on our servers.
Is my organization's payout information secure?
Yes. Payout account information is managed entirely through Stripe Connect, which uses bank-level encryption and security standards. Teammade never has direct access to your banking credentials.
Does Teammade charge any transaction fees on top of Stripe's fees?
Stripe’s standard processing fees apply to each transaction. There are no additional transaction fees charged by Teammade beyond our revenue share. You’ll always know exactly where every dollar goes.
Still have questions?
We’re happy to help. Reach out and a real person will get back to you.